If you have received poor service or need help If you think the organisation is poor If you think staff have made a mistake If you feel you are entitled to compensation How can HSAN help, and who are we?
If you have received poor service or need help If you think the organisation is poor If you think staff have made a mistake If you feel you are entitled to compensation How can HSAN help, and who are we?



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Who can you turn to if you are dissatisfied with the care you recieve?

Healthcare services should be provided in such a way that they satisfy demands for care of a good standard. These demands are set out in various pieces of legislation, and require that patients should:

  • be provided with good quality care
  • be treated well
  • be shown consideration and respect
  • be provided with information and give their consent to the care provided
  • be able to divulge information relating to their personal circumstances in confidence and good faith

If you feel you have been wrongly treated or that the healthcare services have not lived up to these demands, there are various ways in which you can have your complaints investigated. This website provides information on the organisations you can contact.

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